Return and Refund Policy

At Cheap Cigarette Australia, customer satisfaction is important to us. However, due to the nature of our products, we follow strict guidelines.

1. Return Policy

We only accept returns under the following conditions:

• You received the wrong item

• The product was damaged upon arrival

We do not accept returns for:

• Opened or used products

• Change of mind

• Delay in shipping due to postal carriers

2. Refund Eligibility

If your return is approved, we will issue a full or partial refund to your original payment method within 7 business days.

3. Exchange Policy

We only offer exchanges if the item was defective or incorrectly shipped.

4. How to Request a Return or Refund

Contact us within 48 hours of delivery with your order number and a clear photo of the issue.

📧 Email: cheapcigaretteaustralia@gmail.com

We will evaluate your request and guide you through the next steps.